Shipping And Returns

shipping information

  • WITHIN UAE: FREE DELIVERY - 10-12 days timeline (with production and delivery)
  • INTERNATIONAL: USD 25 - 12-15 days timeline (with production and delivery) 
  • FREE DELIVERY FOR ALL INTERNATIONAL ORDERS OF OR ABOVE 300 USD
  • Please note - we accept expressed orders upon request at an additional charge of AED 50. Kindly contact us by email, WhatsApp, or by call to discuss an express order with our team. 
  • We use third-party international shipping courier services to deliver your products. All tracking information will be shared with you as soon as your order is dispatched.
  • We cannot be held accountable for international delivery delays made from the third-party courier service or due to customs limitations. 

REFUNDS AND RETURNS

  • Due to the bespoke nature of our brand, we do not accept any returns and refunds. In the case of any damaged items, we offer the service to replace the item with a new piece. 
  • The user has the right to cancel an order made online and request for a refund, within a 24 hours period ONLY. After the 24 hour period is over, we hold the right to decline any refunds and cancellations. 
  • The user will be responsible to cover the cost of shipping a product back in the case of any cancellations or refunds which have been accepted by the company. The company will pay the cost of shipping it back.